Refund Policy
Short version: cryptocurrency payments are final once your subscription is delivered. The full picture is below.
1. Cryptocurrency payments are final
Once a blockchain transaction is confirmed, it cannot be reversed by us or by anyone else. That is a property of the underlying network, not a policy of ours. As a rule, after a payment has been approved and the corresponding subscription has been activated on your account, the amount is non-refundable.
2. Manual review protects both parties
Every payment enters a manual review queue before your license is activated. During that window, if we reject the payment for any reason (wrong amount, wrong asset, mismatched address, evidence of fraud, etc.), no product or service is delivered. There is nothing to refund because nothing was exchanged. Your funds remain in the destination address; we don't re-send them, and we don't hold them for you.
3. Exceptions
We will consider a partial or full refund, at our sole discretion, minus any network fees, if:
- You have paid and activated a license, but a clear technical fault on our end makes the product unusable on a supported system, and
- We have been given a reasonable opportunity to reproduce and fix the issue (typically 48 hours), and
- The issue cannot be resolved within that window.
Refunds under this exception are processed as a return crypto transfer to a receive address you supply, minus network fees. We do not refund to fiat.
4. HWID reset is not a refund
Swapping the device your license is bound to is a support action, not a refund. It is free on all plans — just open a and we'll sort it.
5. Chargebacks
Chargebacks do not apply to cryptocurrency payments. Any coordinated attempt to reverse a payment — including cooperating with an exchange to freeze a transaction after delivery — is a breach of our Terms and will result in the permanent termination of your account and forfeiture of any active subscription.
6. Contact
Refund requests, disputes, or technical issues that might qualify under §3: open a . Please include your username and any relevant TxID.